By extending the warranty they pretty much admitted the problem. Basically that means it is reasonable to expect that the tv would operate as intended for a typically expected lifespan. The small claims people often based their claim on a "warranty of merchantability" (I think). I was able to get the name of the right person in Sony to get a "deal." (they had been offering steep discounts on replacements or paying for part/all of the repair.) Some people did file small claims. I had a problem because I was never notified of this recall and missed it by mere months. I researched the problem and found that many (tons!) people had filed complaints and eventually Sony did a voluntary recall because the part was indeed defective in design. I suggest these steps because I had a problem with a SONY TV that failed right at the end of my extended warranty. Eventually you can threaten small claims court. Either before your letter, of if your letter is unsuccessful I suggest you escalate your complaint to as high as you can go. I suggest certified mail for your records. Explain what you believe you are eligible for and that you intend for them to make this right. I would put your complaint in writing with a copy of the service bulletin. If you were under warranty why would they need this program? Maybe that's where you went wrong? I don't see anything that says you have to be under warranty. I'm guessing not worth it given the labor cost alone on the compressor.ĭid you read the "policy" section on page 5 of the pdf? It says you can't use standard warranty channels. So the change probably saved me $75 but it was also a very cold winter. This was after changing from 35 to 25 as my setpoint. Last year total NG bill was $100 when the usual is more like $250. Very complicated analysis but fair to say that the HP adds 2 additional kw to the peak per month. Hard to get it below 4 because the oven gets you there. The demand charge is usually around 4kw or $20 a month but was as high as 7 from a high stage heat pump call during a hot water call with an electric bathroom heater. There is a demand charge of about $5 per peak kw used during a 15 minute period for the month. NG is still right around $1 and kwh went from 10.5 cents to 5 cents at night, 6.5 cents during the day. I will talk to the contractor tomorrow to complain about this and ask for some discount on the install.Īs far as rates, there hasn't been much change around here in 5 years except for my switch to TOU rates. Since it was part of a home build, I didn't catch the rather small mention of it in probably 1000 pages of other new home documentation that I was going through at the time. An a/c or heat pump purchase is a pretty rare thing (and first for me), so what maybe customary and well known to those in the business, was certainly not well known to me. Most warranties have registrations but don't require it for coverage. It would help factor whether to run the heat pump or not.Īs far as the registration, as a common consumer - I've never heard of a registration requirement. I would love to know if a new compressor would have a longer lifespan. And yes, I've called and emailed them and they were of no assistance in warranty issues. I do realize compressors fail for lots of reasons and total hours on the clock is not the only one. If the seer 13 compressor lasted an extra year (or was a little cheaper), that would easily have paid for the electricity. My question is this - is 8000 hours a reasonable MTBF or am I unlucky? Is a heat pump ever reasonable with cheap NG because the 4000 hours at heating is costing me $1200 over 5 years and that is within spitting distance of what I have saved in NG I suspect? Also makes me wonder if the seer 16 savings wasn't worth it either - annual a/c bill is about $400 so I'm probably only saving $50 a year on each unit vs seer 13. So now I've got a roughly $2400 repair bill on a unit 3 months out of warranty but it would have been still expensive even under warranty since labor and refrigerant are not covered. The run times on the compressor with just at 4000 hours both in heating and cooling (shockingly close) and about 80% of both were low stage. I went to a TOU rate plan with 5 cents a kwh at night/weekends so I lowered the temp to 25.
I used 35 degrees as the changeover for outside temp until last year. Live in relatively mild central NC climate and have dual fuel with NG.
I certainly had the expectation of a 10 year warranty on parts but found out that I only have 5 because the unit was not registered. This week the compressor failed on the downstairs unit. I built a house 5 years ago (and a few months) and had 2 Carrier Infinity Seer 16 HPs installed (25HNA).
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